Frequently Asked Questions
1. Supplements and Products
1.1. Are your supplements safe to use?
Yes. All our products are manufactured in GMP-certified facilities within the EU and undergo rigorous testing.
1.2. Are your products suitable for vegans?
Many of our products are vegan-friendly. Please check the product page for specific details.
1.3. Can I use multiple supplements at once?
In most cases, yes. We recommend consulting with your doctor.
1.4. How should I store my supplements?
Store in a cool, dry place, away from direct sunlight.
1.5. Do your products contain allergens?
Allergen information is listed on each product page and label.
2. Ordering and Payment
2.1. How do I place an order?
Browse our catalog, add products to your cart, and proceed to checkout.
2.2. What payment methods do you accept?
We accept all major payment methods through Shopify's secure payment platform.
2.3 Can I change or cancel an order?
If your order has not yet been shipped, please contact us at info@nutrialand.com.
2.4 Will I receive an order confirmation?
Yes, you will receive a confirmation email within 24 hours.
2.5 Do you offer discounts for bulk orders?
We periodically run promotions and offer bundle deals.
3. Shipping and Delivery
3.1 Where do you ship to?
We deliver to Greece and Cyprus.
3.2 How long does delivery take?
Orders are shipped within 24 hours. Cyprus: 1–3 business days. Greece: 3–5 business days.
3.3 How much does shipping cost?
- Box Now Lockers (Cyprus): €2.99 (free for orders over €50)
- Box Now Lockers (Greece): €6.99 (free for orders over €100)
- ACS Point to Point (Cyprus): €3.99 (free for orders over €50)
- ACS Point to Door (Cyprus): €5.99
- ACS Smart point (Cyprus): €3.99 (free for orders over €50)
3.4 Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped.
4. Returns and Refunds
4.1 What is your return policy?
You have 14 days from the date of receipt to return a product without stating a reason.
4.2 How long does a refund take?
Refunds are processed within 14 days after we receive your notice of withdrawal.
4.3 Who pays for return shipping?
The cost of return shipping is covered by the customer.