Returns & Refund Policy
Right of Withdrawal
Eligibility:
Customers in Greece and Cyprus have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason.
Exceptions:
Due to health protection and hygiene reasons, the right of withdrawal does not apply to:
Opened or used food supplements.
Products that have been unsealed after delivery for health protection or hygiene reasons.
Products that are perishable or have a short expiration date.
Products that are not returned in their original packaging, unless the product is defective or incorrectly supplied.
Process:
Customers must inform us of their return request by email at info@nutrialand.com before sending the item back.
Returned products must be dispatched within 14 days of submitting the withdrawal request.
Customers must provide proof of postage and the shipment tracking number by email. Failure to provide proof of shipment may delay the processing of the refund.
Shipping Costs:
Customers are responsible for the cost of returning products unless the return is due to our error, including where an incorrect, defective, or damaged product was supplied.
In such cases, NutriaLand Ltd will cover the reasonable return shipping costs.
Condition:
Returned products must be unused, unopened, in their original packaging, and in a resalable condition unless the product is defective, damaged, or incorrectly supplied.
Refunds
Processing Time:
Once we receive and inspect the returned item, we will process the refund within 14 days.
Refund Method:
Refunds will be issued using the original payment method used for the purchase, unless otherwise agreed.
Refund Withholding:
We may withhold a refund until the returned products have been received or until proof of return has been provided, whichever occurs first.
Non-Refundable Costs:
Return shipping costs are non-refundable unless the return is due to our error, including an incorrect, defective, or damaged product.
Late or Missing Refunds:
If you have not received your refund, please first check your bank account and contact your card provider or bank, as processing times may vary. If you still have not received your refund, please contact us at info@nutrialand.com.
Return Address
Before returning any product, please contact us at info@nutrialand.com to obtain return instructions and the applicable return address.
Returns sent without prior notification may not be accepted.
If you are returning an item valued at more than €60, we recommend using a trackable shipping service and obtaining shipping insurance. We cannot guarantee receipt of returned items without proof of delivery.
Damaged, Defective, or Incorrect Products
Reporting Issues:
Please inspect your order upon delivery and notify us within 3 business days of receipt if you receive a damaged, defective, or incorrect product.
Where possible, please include photographs showing the issue.
Resolution:
Upon verification, we will provide a replacement or a full refund and cover any reasonable return shipping costs.
Consumer Rights:
Nothing in this Returns & Refund Policy limits or excludes any rights granted to consumers under applicable consumer protection laws.
Contact Information
For any questions regarding returns or refunds, please contact:
Email: info@nutrialand.com